Refund policy

Dished Records, Warped Records and Returns

 

Def Star will always replace or refund you for dished or warped records. Simply message us directly with your order number and the record in question.

I would like to say a few things about this though:I and other label owners have noticed there has been an increase in warped and dished records regardless of which pressing plant you use. Obviously as Djs, we want a perfectly flat record so we can mix and scratch and generally do the things Djs do. However, pressing plants will only refund record labels if the warp or dish effects the sound quality. They do not care if you cannot Dj with it, because from their perspective, that’s not what a record is for. It is ridiculous, but there it is.

Dished records are more common than warped records. Warped records are when the record has a bend or twist to it. Dished is when the record is sort of bowl shaped. Dished records can very often be fixed by hand. Simply put your thumb near the centre hole, and push with your thumb while your fingers hold the edge, flexing it back into place. If you do this a few times, moving your hand around the edges, it often flattens right out. Of course you should not have to do this, but as it solves the problem fairly often, I felt it worth mentioning.

Warps cannot be fixed this way.

Either way, as mentioned, we will happily replace or refund any warped or dished records.

 

Refunds

 

We will refund orders in full for any reasonable reason. If you have downloaded the digital files, and then wish to cancel the order, we will refund minus the cost of the digital files.

get in touch if you wish to make a retunr