Shipping policy
"Please note that international orders may be subject to import duties, taxes, and customs fees upon entry into the destination country. These charges are the responsibility of the buyer and are not included in our shipping rates."
Shipping Details, How It Works
It is well known that best way to get ideal postage is to combine records into one, single order. For this reason, if you order a presale item as well as items that are in stock, we wait until ALL the items have arrived before sending them out to you.
If you would prefer to get the items that are in stock sent immediately, and presale items when they arrive, it is better to make two separate orders!
When your order has been completed, we hit the “dispatched” button, and you are sent an email telling you the package is on its way. We sometimes hit this a few after the record has been dispatched, because when we have big orders, we pack and send in bulk, then press dispatched afterwards.
Our standard service is Royal Mail. We do not offer tracking at this time, but we are looking into adding it as soon as we can!
Here is a rough guide to how long your order might take, but please bear in mind it very much depends on your local postal service and the general state of the world (I am writing this during COVID19, when everything is much messier than usual)
UK:1-4 working days
Europe:4-7 working days
Canada:7-14 working days
Rest of world:7-20 working days, depending on location.
USA Orders
You might notice we did not include USA orders in the above. This is because we have a very unique way of doing the orders for the USA, which enables both benefits and costs.
If you are based in the USA you will notice we offer a very cheap service. We do this by waiting until we have enough orders going to US addresses, then sending ALL the repacked orders from the UK to the USA via courier to our hub in the USA. Once there, the packages are sent to individuals via media mail.
This means you get postage very cheaply, but also means you might wait a little longer for your delivery. Recently, we have been sending so many orders to the USA that many customers are getting them earlier than if sent individually, UK - USA. But you should keep this information in mind if you are making an order from the USA.
Unfortunately, this system will not work for our Canadian friends - it is still cheaper for you to have packages sent UK to Canada than USA to Canada.